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Seriously Skilled. Slightly Sarcastic. Your Next Great Hire.

API whisperer, customer success pro, and spreadsheet Jedi. Also, pretty fun at parties (or at least in Zoom meetings).

Resume Experience Summary
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The Hire You’ve Been Searching For.

“I turn complex integrations into seamless workflows. I also turn coffee into code and awkward silences into API jokes.”
                                                                                                          –Me

  • Customer Success & Technical Account Management
  • API Integrations & Troubleshooting
  • Data & SQL Expertise
  • Process Optimization

TLDR;

Solutions Customer Operations Manager @ Segment:
Helped customers instrument Segment APIs across their stacks (web, mobile, server) to maximize the value generated from integrations and warehouse tools. Designed data structures to ensure smooth downstream flow into integrations or SQL warehouses and completed onboarding engagements within budget and scope. Developed and iterated on internal processes for consistency across engagements, collaborated with the product team to improve customer success across the platform, and became a subject matter expert on Segment’s platform, libraries, and integrations.

Technical Account Manager at PebblePost:
Managed the implementation and onboarding of new brands, which involved identifying technical solutions, JavaScript tag implementation, CRM onboarding, and customization. I provided customer service by resolving technical issues raised by customers and internal teams, while also building strong relationships with key brand technical stakeholders.

Technical Account Manager at Cordial:
Supported the technical success of a portfolio of clients, serving as the primary technical point of contact. I bridged conversations and project work between clients and product/engineering teams, focusing on deepening platform adoption and increasing the technical value of Cordial’s platform.

Project & Delivery Manager at CataBoom:
Led the building and delivery of gamification projects from conception to launch across multiple clients. This role involved extensive technical coordination, training, and maintaining internal processes to enhance team efficiency.

Education Data Analyst at Las Cruces Public Schools, I managed data systems, conducted research, and analyzed educational programs to provide timely insights for various stakeholders. My role involved designing and maintaining data collection projects, updating student and assessment data, and preparing reports, charts, and presentations to illustrate trends for instructional and administrative use. I also supported district-wide and state testing programs by coordinating training, managing materials, and troubleshooting software issues. Additionally, I assisted schools and programs in data analysis, report preparation, and compliance with local, state, and federal regulations.

Programmer Analyst, Intermediate at New Mexico State University:
Utilized SQL extensively to assist functional offices with operational tasks. Analyzed processes and recommended long-term solutions to streamline and automate office procedures. Additionally, performed web application development and maintenance using various systems.

Owner/Web Developer at HBK Services/Self-Employed:
As the owner and only developer, I created unique and modern websites for small businesses and entrepreneurs, focusing on delivering a professional web presence while keeping costs reasonable.

Let The People Talk.
Real Testimonials (And Slightly Exaggerated Brags).

Heather is an absolute pleasure to work with and I am grateful that we had the opportunity to work together at Cordial. Heather is passionate about delivering exceptional work to clients while also being a valuable asset internally. Heather began at Cordial as one of our first Technical Account Managers. Through her work, thirst for knowledge, and ability to foster an incredible work environment for her colleagues, Heather quickly established herself as a go-to resource for our teams. Heather is a great asset for any team and I am excited to continue to cheer her on throughout her profession career.
David Frank CSM @ Cordial & Sales Mentor
Heather is eager to help, quick to learn, and very curious. I partnered with her a few projects and knew I could depend on her to look into queries that would come up along the way. She brought very valuable knowledge from her previous experiences and was able to apply them to our fast paced and often complex projects. As an added bonus, Heather has a friendly and approachable demeanor that clients and colleagues enjoy working with. She would make a great addition to any team!
Melissa Ramirez-Lanzhotsky Solutions Architect @ Twilio Segment
Heather went above and beyond to support my team, solving the long-standing bugs in a critical enterprise report. She took the time to truly listen and understand our operational needs, and stayed responsive and enthusiastic through a rather lengthy back-and-forth test and review cycle. She made sure that our problems were solved before considering the project complete. Her professionalism and technical skill are a rare combination, and one that will bring incredible value to any team that works with her.
Nate Whitten Data Strategy Lead

The Proof is in the PDF(s).
Skills, Experience & Other Impressive Buzzwords.